Policies

1. Payment Processing

All payments made through Divensports are securely processed by Stripe, our third-party payment processor.

Divensports does not store or process complete payment card details.

2. Split Payments

When an organizer selects the Split Payment option:

• All invited players must pay their share within 24 hours of the booking creation.
• If the full payment is not received within 24 hours:
  • The booking will be automatically canceled.
  • Any payments already made will be refunded in full to those who paid.

3. Confirmed Bookings (Fully Paid)

Once a booking is fully paid and confirmed:

• Refunds are only available if the cancellation is made at least 24 hours before the scheduled event.
• Cancellations made less than 24 hours before the scheduled event are non-refundable.

4. Refund Process

• Refunds are processed using the same payment method used for booking.
• Stripe and your bank may take several business days to complete the refund.

5. Important Notes

• Divensports is a technology platform and not responsible for disputes between players and facilities.
• Participation in matches and events is at your own risk.
• If a facility cancels your booking, Divensports will work with the payment processor to issue a refund when applicable.

6. Contact Us

For questions about cancellations or refunds, please contact us at:

When you book a field or join a match:

1. Who We Are

Divensports LLC is a Florida-based company.

We provide:

• A mobile and web app for users to find, create, and join sports matches, reserve fields, split payments, and manage their bookings.
• A scheduling platform for sports facilities.

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Services.
• Facilitate bookings, payments, refunds, and split payments.
• Communicate with you about your account and reservations.
• Prevent fraud and ensure safety.
• Comply with legal requirements.

4. How We Share Your Information

We do not sell your personal information.

We may share data with:

• Stripe and other payment processors.
• Service providers (hosting, analytics).
• Google and Apple (when you use their sign-in services, they process your authentication request according to their privacy policies).
• Law enforcement when legally required.

Your personal information is shown to other users only as needed (e.g., your name in a reservation).

Third-Party Authentication: When you use Google or Apple Sign-In, your authentication is processed by these providers. We do not have access to your Google or Apple account password. These providers may collect information about your use of their authentication services according to their own privacy policies.

5. Payments

All payments are securely processed by Stripe.

Divensports does not store or process complete credit card data directly.

By using our Services, you agree to Stripe's terms and privacy practices.

6. Data Retention and Deletion

You can request deletion of your account and personal data from the app, the web app, or by emailing support@divensports.com.

We will delete your information unless we are legally required to keep it.

7. Cookies and Tracking

The Divensports website and web app use cookies to:

• Improve your experience.
• Analyze traffic.
• Remember preferences.

For more details, see our Cookie Policy.

8. Age Restrictions

The Services are for users 18 years and older.

By creating an account, you confirm that you are at least 18.

We do not knowingly collect information from users under 18.

9. Your Rights (GDPR / CCPA)

Depending on your location, you may have the right to:

• Access the data we hold about you.
• Request correction or deletion of your data.
• Opt out of specific data processing.

Contact support@divensports.com to exercise these rights.

10. International Users

If you use our Services from outside the U.S., you agree that your data may be stored and processed in the United States or other countries where we operate.

11. Security

We take reasonable measures to protect your data, but no system is completely secure.

12. Changes to This Privacy Policy

We may update this Privacy Policy. Updates will be posted with a new "Effective Date." Continued use of the Services after updates constitutes your acceptance.

13. Contact Us

1. Minimum Age Requirement

• You must be 18 years of age or older to create an account and use the Services.
• By registering, you confirm that you meet this age requirement.

2. Children and Minors

• Individuals under 18 years old are not permitted to use Divensports.
• We do not knowingly collect personal information from children or minors.
• If we learn that we have collected information from someone under 18, we will delete that information promptly.

3. Parental Consent

Because the Services are restricted to users 18 and older:

• Parental consent is not accepted as an alternative.
• Users under 18, even with parental consent, are not allowed to create an account.

4. Misrepresentation of Age

If a user misrepresents their age during account creation:

• Divensports is not responsible for any consequences resulting from false age information.
• We reserve the right to terminate any account created in violation of this policy.

5. Contact Us

If you believe someone under 18 has created an account on Divensports, please contact us immediately: